SUMMARY & VISION

With well over a decade leading service strategy, organizational change and leadership, Damon has helped global brands become places of exceptional service, culture, collaboration, and creativity. Now, Damon has turned his attention to youth-driven social impact, mindful that the best way to build a better future is to invest in the young minds who will lead tomorrow, today.

PROFESSIONAL EXPERIENCE

VP - Strategy / Operations, ALLEY Coworking                         2017-2019

1. •Built organizational strategy, operational, and financial models resulting in organizational restructuring and bridge raise of +$3M
   

2. •Account/Relationship Management of Fortune 15 partner
   

3. •Led strategic analysis and resulting service/product development resulting in 3x valuation of company.
   

4. •Continuous Customer Journey Mapping & Optimization ensuring brand clarity/value delivery/sales conversion & retention
   

5. •Developed, launched, and managed national portfolio of 6 workspace/innovation locations under Verizon partnership 
   

6. •Built Board/Investor Quarterly Reports & Product Pitch Presentations
   

7. •Designed & deployed customer satisfaction program resulting in 20% net improvement within first 3 months. 
   

Associate Producer (3mo. contract), NY EDTECH WEEK                 2016       

1. •Managed 1200+ attendee, 25+ event conference
   

2. •Served as primary contact for 150+ speakers re: logistics + experience 
   

3. •Coordinated marketing efforts across all channels & partners
   

4. •Coordinated efforts of operations, sponsorships, sales, and logistics
   
   

Director of Operations, Rossopomodoro – N. America       2014-2016

1. •Led brand/experience redesign of global brand for US market
   

2. •Managed build-out & refit of company’s 1st US standalone units
   

3. •Built/maintained all pertinent vendors, utilities, government relations
   

4. •Hired/trained all line & management/leadership staff
   

5. •Oversaw all unit operational and financial decisions in achievement of breakeven business performance
   
   

Principal & Founder, Applied Humanity             2008 - 2016

Applied Humanity was a service strategy and organizational learning & development company specializing in transforming client’s value delivery and ensuring operational, brand, and cultural alignment.

CORE SERVICES

1. •Service Strategy
   

2. •Marketing & Communications Design
   

3. •Cultural Dynamics
   

4. •Organizational Development
   

5. •Leadership Coaching (1:1 + Teams)
   

6. •Learning & Education
   
   

CLIENTS

PRIMARY Coworking, New York

1. •Led Design-Thinking workshops to help define/optimize member journey/touchpoints
   

2. •Constructed open-source organizational learning framework
   

Soho House, New York/London/Los Angeles/Berlin         

1. •Created Experience Design Strategy for Lifestyle Brand, maintaining cultural awareness amidst global brand alignment (DE, GB, USA)
   

2. •Trained management & staff on service design/delivery & intercultural communications. (DE, GB, USA)
   

3. •Developed mid-level management training program focused on collaboration, communication & culture (NY)
   
   

National Society for Leadership & Success, New Jersey        

1. •Conducted rigorous organizational & member service/culture audit and developed strategy to elevate service delivery and organizational performance
   
   

EDUCATION

New York University, Gallatin School                   2002

B.A. – magna cum laude 

Concentration: Non-Profit Management / Narrative Anthropology

ADDITIONAL PROJECTS

Founder, Y2B                 

Y2B is an open innovation workshop positioning youth to develop creative, critical, and collaborative solutions to real-world organizational challenges.

Developed curriculum to meet STEM + socio/emotional learning outcomes

1. •Built collaborative LMS to drive learning of agile team competencies
   

2. •Successfully piloted in-class in leading New York K12 schools
   

1. ◦Avenues: The World School / Little Red School House H.S.
   

3. CCNY Summer STEM Institute
   

4. •Semi-Finalist, NYU Stern Social Venture Competition, 2012
   

www.youth2biz.com

DoSomething.org is a movement to create the most socially active generation in history.

1. •We fight for our members every single day. We care deeply about activating millions of young people around the world to make impact in their communities.
   
   

2. •We believe in young people. We believe all young people have the agency to create social change and we provide them with the guidance to make it happen.
   
   

3. •We don't hire just anybody. We work hella hard and we move super fast. We want people who get excited to come to work at our dynamic office every day.
   
   

4. •We genuinely stand behind who we are and what we do. No faking it here. Everyone on our staff has their own "why" for coming to work every day. What will yours be?
   
   

As a team within DoSomething.org, DoSomething Strategic has all of the benefits of being part of an award-winning 25-year-old not-for-profit while still operating like a fast-growing start-up. DoSomething Strategic is an earned income revenue stream for DoSomething.org — all of the profit we generate supports DoSomething.org's mission.

If you're a fan of karaoke, Toto's "Africa," passionate people, and getting stuff done, check us out at DoSomethingStrategic.org

Responsibilities:

1. •Strategy:
   

1. 1. ◦Use smart, insight-driven thinking to address client needs and contribute big ideas to achieve client goals
      

   2. ◦Build deep understanding of clients' businesses; articulate challenges & opportunities that establish parameters for social change solutions
      

   3. ◦Establish DoSomething Strategic as clients' go-to experts regarding key issues facing young people and key topics in social change
      

   4. ◦Facilitate high-impact client work sessions
      
      

2. •Client Relationship Management:
   
   

1. ◦Develop long-term relationships and represent DoSomething Strategic with clients
   

2. ◦Manage projects to deliver superior client service and added value at every stage
   

3. ◦Monitor and share trends and inspirations relevant to client projects to maintain relationships with internal and external teams
   
   

3. •New Business Development:
   
   

1. ◦Work closely with the New Business Director to clearly define project scope, budget, and timelines
   

2. ◦Co-deliver new business pitches
   
   

4. •Talent Management:
   
   

1. ◦Manage and mentor 1-2 Strategists
   

5. Enough about us. Let's talk about you! You have:
   

Requirements:

1. •7+ years marketing strategy experience, preferably in a client-facing role
   

2. •Passion for social change
   

3. •Curious about a wide range of subject matters and a voracious consumer of culture and information
   

4. •Inquisitive by nature and take every opportunity to experience new things, from food to travel to music to technology
   

5. •Require no external force to fan your entrepreneurial flame
   

6. •Prone to see (and seek) solutions, not problems
   

7. •Enthusiasm for a fast-paced, constantly changing work environment
   

8. •Works well on a team
   

9. •Excellent written & oral communications skills. Really excellent.
   
   

Major Pluses:

1. •Experience working at an agency (account management or brand planning/insights/strategy) or in a client-facing role
   

2. •Understanding of young people: ages 13-30
   

3. •Digital marketing experience
   

4. •Experience managing a team